Our Guarantee & Warranty - Servo Garage Doors Mission Viejo

The Servo Garage Doors Mission Viejo Guarantee

We stand behind every door we touch in Mission Viejo, and we put it in writing before the first tool comes off the truck. Since 2015, Servo Garage Doors has completed more than 18,000 garage door jobs across South Orange County, and every single one started with a flat, written price and finished with a documented photo record of the work. The 365-Day Done Right Promise is the simplest version of what we mean: if a repair we made doesn’t hold up, we come back and make it right. No arguing, no fine print, no “that’s not covered.” It’s covered. Marcus Deller built this company on a rule that predates the paperwork: the customer sees the failed part before anyone quotes a replacement. That rule is still the backbone of everything we guarantee today.

Call (657) 293-2416

What’s Covered

• Workmanship on every repair and installation. If a repair we performed fails within 365 days under normal use, we return to Mission Viejo and correct it at no charge. That’s the 365-Day Done Right Promise, backed by The Haven Standard, not a handshake.
• Flat, written pricing before work begins. Clause 1 of The Haven Standard means the price you approve is the price you pay. The scope is written down, the number is written down, and nothing gets added after the fact. If we find something unexpected mid-job, the work stops and you get a new written price before anything else happens.
• Documented photo record on every visit. Before a failed torsion spring, broken cable, or burned logic board gets replaced, our technician photographs it and shows you. After the work is done, the photos document exactly what was found and what was done. You receive the record. That’s Clause 4, and it exists so a quote is never built on trust alone.
• Parts we install, from brands we stock. We service and install LiftMaster, Chamberlain, Genie, Clopay, Amarr, Wayne Dalton, Craftsman, and Raynor components. When we put a part on your door, it’s the right part for the door, and we warrant our installation of it.
• On-time arrival and a named technician. When you call Servo, a real person answers, 24/7, including holidays. You get the name of the technician coming to your home and an on-the-way text. No four-hour callback windows, no wondering who’s showing up.
• Cleanup before we leave. A garage door job leaves behind broken spring fragments, old rollers, and hardware. We don’t. The work area is left clean, and the door is tested through a full cycle before we mark the job complete.

Our Satisfaction Promise

If you’re not satisfied with the work we did, you don’t have to negotiate with a phone tree. You call (657) 293-2416, you get a person, and we schedule the return visit. The 365-Day Done Right Promise is the contractual version of that promise: if it’s not done right, we make it right, within one year of the original work, at no cost to you. Marcus Deller has never been interested in winning an argument with a Mission Viejo homeowner. He’s interested in the door working the way it’s supposed to. When something isn’t right, the conversation starts with what we found when we got back out there: the spring that settled, the sensor that drifted out of alignment, the roller that wore faster than it should have. Then we fix it. The documented photo record from your original visit is part of why this works. We know what we saw, you know what we saw, and no one has to reconstruct it from memory. That record tracing back to the founding rule in 2015 is the reason our make-it-right process rarely takes more than one return trip.

Here’s how it works: you call and describe the problem. We schedule a time that works for you. The technician arrives, diagnoses the issue, photographs what he finds, and quotes a flat written price if the problem falls outside the original workmanship guarantee. The estimate is free. The second opinion on any written estimate from another company is also free. Bring the paperwork, and we’ll tell you honestly whether the other company’s scope and price match what the door actually needs. No coupon, no code, no obligation.

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What’s Not Covered

We believe in saying this plainly because it’s part of an honest warranty. The 365-Day Done Right Promise covers our workmanship on repairs and installations we performed. It does not cover damage from accidents, misuse, or modifications made after we leave, nor does it extend the manufacturer’s warranty on the parts themselves. When a part fails under a manufacturer’s warranty, we help you navigate that claim, because we service every major brand and we know what LiftMaster, Chamberlain, Genie, Clopay, Amarr, Wayne Dalton, Craftsman, and Raynor require. What we don’t do is pretend a workmanship guarantee is the same thing as a product warranty. If the door was hit by a car, that’s not a workmanship issue, and we’ll tell you so while we give you a written price to fix it.

Licensed & Insured Backing

A promise is only as good as the paperwork behind it, and the paperwork has two layers. First, Servo Garage Doors Mission Viejo is a state-licensed and insured garage door contractor. That means our technicians are background-checked, uniformed, and trained to work on high-tension systems safely. Second, The Haven Standard adds a documentation layer that most local contractors don’t offer: the written-price-before-work rule, the documented photo record, and the 365-Day Done Right Promise written into a terms page you can read before you hire us. Independently owned and operated, we hold our own license and insurance. Haven contributes the standard we agree to work to. Marcus Deller has operated this way since 2015, and 18,000-plus doors later, the system hasn’t needed changing.

Why We Offer a Free Second Opinion

We’re confident in our written estimates, and we want Mission Viejo homeowners to compare them honestly. If another company has quoted you a garage door repair or replacement, bring us that written estimate. We’ll walk you through what they listed, what it costs, and whether the scope matches what your door actually needs. If their price is fair, we’ll tell you that too. The Free Second Opinion exists because Clause 1 means you should always see the actual price before you agree to work, and seeing a second price is the fastest way to know the first one was fair. No coupon or code is required. Just bring the paperwork.

Frequently Asked Questions About Our Guarantee